Privacy Policy - V2X Innovations

Our Commitment to Your Privacy

At V2X Innovations (proprietor: M. Saravanan), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software products and services, including our mobile application "LeadCall - Telecalling CRM & Sales Automation".

V2X Innovations is a software company delivering innovative CRM, ERP, digital marketing solutions, and professional training. For more information about our full range of products and services, please visit our website: https://v2xinnovations.com.

By accessing our website or using our services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data.

LeadCall App Specific Policy APP-SPECIFIC

This section specifically applies to users of our LeadCall Telecalling CRM & Sales Automation mobile application.

Information Collected by LeadCall App:

User Account Information: Name, email, phone number, and company details when creating an account on Admin or Telecaller Dashboard.
Lead Data (User-Provided): Contact details, interaction notes, call dispositions, project assignments, and custom fields related to your leads. You are the data controller for this lead data.
Call Log Data: To enable one-tap dialing and logging, the App accesses call logs to record outgoing calls (number, date, time, duration). We do not upload your full personal call log.
Device Information: IP address, device type, OS version for stability and performance.

App Permissions:

The LeadCall app requests READ_CALL_LOG and CALL_PHONE permissions strictly for core calling and logging features.

How LeadCall Uses Your Data:

To provide telecalling, CRM, and lead management features
To enable project-wise, stage-wise, and city-wise lead assignment
To sync data across your devices
To provide customer support and improve app performance

V2X SEO Automation App Specific Policy META APP

This section applies to users of our V2X SEO Automation App integrated with Meta/Facebook platforms.

Information Collected from Meta:

Public Profile & Page Information: Basic profile details and page information required to manage and automate your SEO and social media presence.
Account Email: Used for account linking and important notifications.
Access Tokens: Secure tokens to authenticate and authorize actions on your behalf without storing your Meta password.

How We Use Meta Data:

To automate social media posting, analyze page insights, and provide SEO recommendations.
To connect your Meta Pages with our V2X SEO tools seamlessly.
We do not sell or share your Meta data with third parties.

Data Deletion Instructions (Meta Requirements):

You have the right to request the complete deletion of any data acquired through Meta APIs. To do this:

Go to your Facebook Account's Settings & Privacy > Settings.
Navigate to Apps and Websites.
Remove the "V2X SEO Automation App".
Alternatively, email us at admin@v2xinnovations.com with the subject "Data Deletion Request" and we will securely wipe all your associated data within 7 business days.

1. Information We Collect

We collect several types of information from and about users of our website and services:

Personal Identification Information: Name, email address, phone number, company details, and billing information when you register, contact us, or make a purchase.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our services.
Usage Data: Information about how you use our website, products, and services, including pages visited, time spent on pages, and navigation paths.
Product-Specific Data: Information required for specific product functionality (such as lead data in LeadCall, employee data in V2X One, or property listings in Malaiyur Properties).
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect about you for various purposes:

To provide and maintain our software products and services including LeadCall, V2X One, Malaiyur.com, and Malaiyur Properties
To process your transactions and manage your orders
To notify you about changes to our services or products
To provide customer support and respond to your inquiries
To gather analysis or valuable information to improve our services
To monitor the usage of our website and services
To detect, prevent and address technical issues
To provide you with news, special offers, and general information about other goods, services, and events we offer (with your consent)

3. Data Protection & Security

The security of your data is important to us. We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

Our security measures include:

Encryption of sensitive data using SSL/TLS protocols
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Secure data storage and backup procedures
Employee training on data protection and privacy

4. Data Sharing and Disclosure

We may share your personal information in the following situations:

With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., cloud hosting, payment processing).
For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent: We may disclose your personal information for any other purpose with your consent.
For Legal Reasons: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal process.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: The right to request copies of your personal data.
Rectification: The right to request correction of any inaccurate or incomplete information.
Erasure: The right to request deletion of your personal data under certain conditions.
Restriction: The right to request restriction of processing your personal data.
Objection: The right to object to our processing of your personal data.
Data Portability: The right to request transfer of your data to another organization or directly to you.

To exercise these rights, please contact us using the information in the "Contact Us" section below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For LeadCall app users, you can export or delete your lead data directly within the app. Account deletion requests can be made by contacting our support team.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or specifically about the LeadCall app, please contact us:

Company: V2X Innovations (Proprietor: M. Saravanan)
Email: admin@v2xinnovations.com
Phone: +91 9952327376
Address: 1st Floor, Kaligoundanoor, Dharmapuri Main Road, Vellar, Salem, Tamil Nadu - 636451, India

Website: https://v2xinnovations.com
LeadCall App Support: For app-specific queries, please use the in-app support feature or email admin@v2xinnovations.com with "LeadCall Support" in the subject line.

Last Updated: March 1, 2025

🔒 User Data Deletion Request

In compliance with Meta Platform Terms and applicable privacy laws, V2X Innovations provides all users with the right to request deletion of their personal data from our systems, including any data collected via our Facebook/Meta integrated applications.

How to Request Deletion

You can request the deletion of your personal data through any of the following methods:

📧 Email Request

Send an email to malaiyurgroups@gmail.com with the subject line: "Data Deletion Request". Include your registered name and the email address associated with your account.

🔒 In-App Account Deletion

If you have an active account, you can request deletion directly from your Project Settings → Danger Zone → Delete My Account inside the V2X SEO Tool dashboard. This is the fastest and most direct method.

🔜 Facebook Login Revocation

If you connected via Facebook, revoke access from your Facebook App Settings. We will automatically delete your data within 30 days.

⏰ 30-Day Grace Period (Question Period)

We don't delete your data immediately — we give you time to reconsider.

When you request account deletion (via the app or by email), your account enters a 30-day grace period. During this time:

Your account is immediately deactivated and you will be logged out.
All your data is preserved but inaccessible to prevent accidental loss.
You may sign back in at any time within 30 days and click "Cancel Deletion" to fully restore your account — no questions asked.
After 30 days without logging in, all data is permanently and irreversibly purged from our servers.

What Data Will Be Permanently Deleted

Facebook Page access tokens and connection credentials
WhatsApp Business Account IDs and Phone IDs
Social Inbox messages and conversation history
All projects, AI-generated content, keywords, and blog posts
Your registered account profile, billing history, and all credits

✅ Timeline Summary: Deletion is requested → 30-day grace period begins → If no rejoin: permanent purge at day 30. If you rejoin within 30 days: full account restored instantly.