Privacy Policy & Terms

1. Introduction & Ecosystem Scope

At V2X Innovations Private Limited ("V2X Innovations", "we", "us", or "our"), registered in Salem, Tamil Nadu, India, we are committed to upholding strict privacy standards, data security, and statutory compliance across all our platforms, digital products, software applications, and services.

This Privacy Policy governs user data processing across our entire ecosystem, including:

• V2X AI SEO Tool & Marketing Suite: AI-powered search engine optimization, content generation, social media management, and analytics.
• Malaiyur.com: Business directory portal, marketplace listings, community directory, and commercial vendor services.
• Leadcall CRM: Telecalling management software, lead tracking, call logging, and team workflow automation.
• V2X AutoChat & WhatsApp Business Automation: Automated social messaging, catalog synchronization, and customer communication bots.
• V2X One & SaaS Platforms: Business management software, ERP modules, and digital workspace applications.
• V2X Academy & Student Projects: Technical training programs, course enrollments, practical project submissions, and student certifications.
• Web Development & Digital Marketing Services: Custom website design, Meta/Facebook Ads management, SEO, and bespoke software solutions.

2. Information We Collect

Depending on which V2X product or service you interact with, we collect and process the following categories of information:

A. Personal & Contact Information

• Full name, email address, mobile phone number, and physical mailing/billing address.
• Account login credentials (username, encrypted password hash, security tokens).
• Government identification tax numbers (GSTIN/PAN) where required for billing or vendor registration on Malaiyur.com.

B. Meta Platform Data (Facebook, Instagram & WhatsApp)

• Meta App Integrations: When you connect your Facebook Page, Instagram Professional Account, or WhatsApp Business API to the V2X AI SEO Tool or AutoChat tool, we collect access tokens, page profile IDs, post performance metrics, and incoming message webhooks requested during OAuth consent.
• WhatsApp Catalogs: Product titles, descriptions, pricing, image URLs, and mobile contact numbers synced for catalog displays.

C. Product Operational & Subscriber Data

• Leadcall CRM: Customer leads uploaded by subscribers, call disposition status, duration logs, and agent activity records.
• Malaiyur.com Directory: Store names, business category, GPS location coordinates, store photos, contact numbers, and service listings.
• AI SEO Tool: Domain URLs submitted for audit, targeted keywords, content generation prompts, and audit performance reports.

D. Financial & Transaction Data

• Order numbers, subscription plans, invoice history, payment amounts, and transaction statuses. Payment card numbers, NetBanking credentials, and UPI PINs are handled directly by PCI-DSS compliant payment gateways (Cashfree / Razorpay) and are never stored on V2X servers.

3. Meta Apps & Social Media API Data Privacy Policy

• Purpose of Meta Data Use: Meta User Data obtained via Graph API is used strictly to provide features requested by the user, such as analyzing page reach, generating AI social media captions, auto-replying to direct messages, and publishing WhatsApp product catalogs.
• No Data Transfer or Sale: We do not transfer, sell, trade, or share Meta User Data with data brokers, ad networks, or external third parties. Meta User Data is never used for independent advertising targeting.
• Access Token Security: Meta OAuth access tokens and Page tokens are stored in encrypted form with strict role-based authorization controls.
• Data Retention & Deletion: Meta User Data is retained only as long as the user's account remains active or connected. Upon disconnecting a Facebook Page/Instagram Account or deleting your V2X account, associated tokens and cached insights are permanently deleted within 48 hours.

User Data Deletion Instructions (Meta Developer Requirement)

In accordance with Meta Platform Rules, users have the right to request deletion of their data associated with our Meta apps at any time:

1. Go to your Facebook Profile's Settings & Privacy > Settings > Apps and Websites.
2. Find and select V2X AI SEO Tool or V2X AutoChat.
3. Click Remove to revoke app permissions.
4. To request immediate deletion of all historical cached page insights, contact our DPO at admin@v2xinnovations.com with the subject "Meta Data Deletion Request", or visit our contact page at v2xinnovations.com/contact.php. Requests are processed within 48 hours.

4. Payment Terms & Commercial Policies for Malaiyur.com & SaaS Products

This section governs commercial billing, directory listings, subscription plans, and commercial transactions on Malaiyur.com and V2X software platforms:

A. Malaiyur.com Vendor Listings & Subscription Terms

• Listing Fees & Plans: Malaiyur.com provides both free basic directory listings and paid premium business profiles. Pricing, features, and validity periods are explicitly displayed prior to purchase.
• Payment Processing: Payments are billed in Indian Rupees (INR) or designated currencies via authorized payment gateways (Cashfree / Razorpay). Tax invoices with applicable GST are issued for all paid subscriptions.
• Listing Accuracy: Business owners are responsible for ensuring business addresses, contact numbers, and product photos listed on Malaiyur.com comply with applicable laws. V2X Innovations reserves the right to suspend listings containing fraudulent info or illegal goods.

B. Cancellation & Refund Policy Integration

Refunds for paid subscriptions on Malaiyur.com, Leadcall CRM credits, AI SEO Tool plans, or V2X Academy course fees are governed by our dedicated Refund Policy. Detailed eligibility criteria and refund processing timelines can be reviewed at v2xinnovations.com/refund-policy.php.

5. AI SEO Tool & Particular 3rd-Party API Policies

Our platforms integrate with trusted third-party APIs to deliver enhanced features. Data handling for specific integrations includes:

A. AI & Language Model Processing

• Text prompts submitted to the V2X AI SEO Tool for content generation or caption drafting are processed via secure API endpoints (such as OpenAI / Together AI). Prompts are used exclusively to return generated text and are not used to train public AI models.

B. Google Services (reCAPTCHA, Analytics & Fonts)

• reCAPTCHA v2/v3: We use Google reCAPTCHA to protect contact forms and login portals from automated spam. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
• Google Analytics: Aggregated, anonymized website traffic statistics are collected to analyze user engagement and page performance.

C. Leadcall CRM Telephony Providers

• Telecalling logs and SMS notifications are processed through telecom partners adhering to TRAI (Telecom Regulatory Authority of India) regulations. Subscriber lead databases remain 100% private to the subscriber account.

6. Statutory Government & Legal Compliance

• Digital Personal Data Protection (DPDP) Act 2023 (India): Personal data is collected only with lawful consent for specified purposes. Users have the right to withdraw consent, seek grievance redressal, and request data erasure.
• Information Technology Act 2000 & IT Intermediary Rules 2021: We enforce strict security controls and maintain an official Grievance Redressal mechanism for content moderation and privacy complaints.
• GDPR & CCPA Alignment: For international visitors, we respect individual data rights including right of access, rectification, data portability, and right to be forgotten.

7. Data Security, Protection & Retention

We deploy standard administrative, physical, and technical safeguards to secure your personal data:

• Encryption: All web communications are encrypted in transit using 256-bit SSL/TLS protocol. Sensitive data (passwords, API tokens) are encrypted at rest using industry-standard hashing algorithms.
• Access Control: Database access is restricted to authorized V2X engineering personnel on a strict need-to-know basis.
• Retention Schedule: Account data is retained as long as subscriptions remain active. Post account closure, data is deleted or anonymized within 90 days, except where statutory tax laws require longer accounting retention.

8. Grievance Officer & Contact Information

In accordance with the Information Technology Act 2000 and the IT Intermediary Guidelines Rules 2021, the contact details of our designated Grievance Officer for privacy and legal inquiries are provided below:

Last Policy Revision: July 26, 2026