Our Commitment to Your Privacy
At V2X Innovations (proprietor: M. Saravanan), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software products and services, including our mobile application "LeadCall - Telecalling CRM & Sales Automation".
V2X Innovations is a software company delivering innovative CRM, ERP, digital marketing solutions, and professional training. For more information about our full range of products and services, please visit our website: https://v2xinnovations.com.
By accessing our website or using our services, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our views and practices regarding your personal data.
LeadCall App Specific Policy APP-SPECIFIC
This section specifically applies to users of our LeadCall Telecalling CRM & Sales Automation mobile application.
Information Collected by LeadCall App:
- User Account Information: Name, email, phone number, and company details when creating an account on Admin or Telecaller Dashboard.
- Lead Data (User-Provided): Contact details, interaction notes, call dispositions, project assignments, and custom fields related to your leads. You are the data controller for this lead data.
- Call Log Data: To enable one-tap dialing and logging, the App accesses call logs to record outgoing calls (number, date, time, duration). We do not upload your full personal call log.
- Device Information: IP address, device type, OS version for stability and performance.
App Permissions:
The LeadCall app requests READ_CALL_LOG and CALL_PHONE permissions strictly for core calling and logging features.
How LeadCall Uses Your Data:
- To provide telecalling, CRM, and lead management features
- To enable project-wise, stage-wise, and city-wise lead assignment
- To sync data across your devices
- To provide customer support and improve app performance
1. Information We Collect
We collect several types of information from and about users of our website and services:
- Personal Identification Information: Name, email address, phone number, company details, and billing information when you register, contact us, or make a purchase.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our services.
- Usage Data: Information about how you use our website, products, and services, including pages visited, time spent on pages, and navigation paths.
- Product-Specific Data: Information required for specific product functionality (such as lead data in LeadCall, employee data in V2X One, or property listings in Malaiyur Properties).
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Use Your Information
We use the information we collect about you for various purposes:
- To provide and maintain our software products and services including LeadCall, V2X One, Malaiyur.com, and Malaiyur Properties
- To process your transactions and manage your orders
- To notify you about changes to our services or products
- To provide customer support and respond to your inquiries
- To gather analysis or valuable information to improve our services
- To monitor the usage of our website and services
- To detect, prevent and address technical issues
- To provide you with news, special offers, and general information about other goods, services, and events we offer (with your consent)
3. Data Protection & Security
The security of your data is important to us. We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
Our security measures include:
- Encryption of sensitive data using SSL/TLS protocols
- Regular security assessments and vulnerability testing
- Access controls and authentication mechanisms
- Secure data storage and backup procedures
- Employee training on data protection and privacy
4. Data Sharing and Disclosure
We may share your personal information in the following situations:
- With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., cloud hosting, payment processing).
- For Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
- For Legal Reasons: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal process.
5. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: The right to request copies of your personal data.
- Rectification: The right to request correction of any inaccurate or incomplete information.
- Erasure: The right to request deletion of your personal data under certain conditions.
- Restriction: The right to request restriction of processing your personal data.
- Objection: The right to object to our processing of your personal data.
- Data Portability: The right to request transfer of your data to another organization or directly to you.
To exercise these rights, please contact us using the information in the "Contact Us" section below.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
For LeadCall app users, you can export or delete your lead data directly within the app. Account deletion requests can be made by contacting our support team.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, our data practices, or specifically about the LeadCall app, please contact us:
Company: V2X Innovations (Proprietor: M. Saravanan)
Email: admin@v2xinnovations.com
Phone: +91 9952327376
Address: 1st Floor, Kaligoundanoor, Dharmapuri Main Road, Vellar, Salem, Tamil Nadu - 636451, India
Website: https://v2xinnovations.com
LeadCall App Support: For app-specific queries, please use the in-app support feature or email admin@v2xinnovations.com with "LeadCall Support" in the subject line.
Last Updated: March 1, 2025
